What is ISO 9001?
ISO 9001 is an international standard of quality management that certifies that our business delivers a consistent level of quality to our customers—both in product and in service—by having stategically defined and regularly reviewed procedures.
Through a strategy of risk-based thinking, it aims to enhance our customer service while ensuring the continued improvement of all our processes.
Increased productivity and competitive advantage.
Enhanced customer satisfaction by improving and ensuring quality.
Optimized operations for cost-effectiveness.
Consistency of internal processes across departments.
Documentation requirements
Demonstrate leadership and commitment with respect to customer focus by ensuring that customer requirements are determined and met with the aim of enhancing customer satisfaction.
Improvement
Our process for ensuring continued improvement consists of internal audits, taking corrective action, root cause determination, and communication.
Quality policy
To provide the highest quality products and services to meet or exceed customer expectations.
Quality objectives
- 20 hours of training per employee annually
- 100% on-time order shipping
- 98%+ line item fill rate on initial order
- Deliver all products free of any cosmetic and performance defects.